Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by agen46 (referred to as "we," "us," or "our") through our website at https://agen46.cam, mobile applications, and related services (collectively, the "Platform"). This policy governs data collected from residents of Indonesia who register accounts, place bets, or otherwise interact with our services.

agen46 operates as an online betting platform offering sports betting (including football leagues such as BRI Liga 1, English Premier League, La Liga, Serie A, and Champions League), live casino games, slot machines, togel (traditional Indonesian lottery), and other gaming products. In providing these services, we process personal data in accordance with international data protection standards and best practices applicable to the Indonesian market.

We encourage you to read this Privacy Policy carefully alongside our Terms & Conditions and Responsible Gaming guidelines to understand your rights and our obligations regarding your personal information.

2. Information We Collect

agen46 collects various types of personal information to provide, maintain, and improve our services. The categories of data we collect include:

2.1 Account Registration Information

When you create an agen46 account, we collect the following information:

• Personal Identifiers: Full legal name as it appears on your government-issued identification, date of birth, gender, and place of birth
• Contact Information: Email address, mobile phone number, and residential address including street, city, province, and postal code
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Identity Verification Documents: Copies of government-issued photo identification (Indonesian national identity card or KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes

2.2 Financial and Transaction Information

To process deposits, withdrawals, and betting transactions, we collect:

• Payment Method Details: Bank account numbers, account holder names, bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, Bank Danamon), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Deposit amounts, dates, times, withdrawal requests, payment processing statuses, and transaction reference numbers
• Betting Activity: Bet amounts, types of bets placed, odds, winnings, losses, game selections, session durations, and account balance history
• Bonus and Promotion Participation: Bonuses claimed, wagering requirements completed, promotional codes used, and reward redemptions

2.3 Technical and Usage Data

When you access agen46, we automatically collect certain technical information:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, geographic location (country, city, time zone - typically Western Indonesia Time/WIB for Jakarta, Surabaya, Medan, Bandung regions), and connection timestamps
• Behavioral Data: Pages viewed, features used, clicks, navigation paths, time spent on pages, search queries, game preferences, and session recordings (in aggregated, anonymized form for platform improvement)
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies, and similar tracking technologies (see Section 9 for detailed cookie information)

2.4 Communications and Customer Support

When you contact agen46 customer support, we collect:

• Contents of live chat conversations, emails, WhatsApp messages, and phone calls
• Support ticket records, complaint details, and resolution outcomes
• Feedback, survey responses, and testimonials you provide

3. How We Use Your Information

agen46 uses collected personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and securing your account
• Verifying your identity and age (21+ requirement) to comply with legal obligations and prevent underage gambling
• Processing deposits, withdrawals, and betting transactions in Indonesian Rupiah (IDR)
• Enabling participation in sports betting, casino games, slots, togel lotteries, and other gaming products
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support via live chat, email, and WhatsApp

3.2 Security, Fraud Prevention, and Compliance

• Detecting and preventing fraudulent activities, money laundering, underage gambling, and unauthorized account access
• Monitoring for suspicious betting patterns, collusion, arbitrage betting, and bonus abuse
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Maintaining platform integrity and ensuring fair play through RNG audits and game result verification
• Enforcing our Terms & Conditions and resolving disputes

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality, mobile app performance, and user experience
• Conducting research on gaming preferences, popular betting markets, and platform usage patterns
• Testing new features, games, and payment methods
• Optimizing content delivery and website speed for Indonesian internet infrastructure

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, special offers, and new game releases (you may opt out at any time)
• Personalizing marketing content based on your betting history and preferences
• Announcing platform updates, maintenance schedules, and important policy changes
• Delivering targeted advertising on social media platforms (Facebook, Instagram, YouTube) where permitted

3.5 Responsible Gaming Support

• Implementing self-exclusion requests and deposit/loss limits you set
• Monitoring for problem gambling indicators and reaching out with support resources
• Providing reality check reminders and session time notifications
• Maintaining records to support responsible gaming investigations

4. Legal Basis for Processing

agen46 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you accepted when creating your account, including providing betting services, processing transactions, and managing your account.
• Legal Compliance: Processing is required to comply with legal obligations including age verification, identity verification (KYC), anti-money laundering (AML) checks, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, platform security, analytics, and direct marketing, provided these interests do not override your privacy rights.
• Consent: Where required, we obtain your explicit consent for specific processing activities such as marketing communications, which you may withdraw at any time.

5. How We Protect Your Information

agen46 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Despite these measures, no internet transmission or electronic storage system is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately if you suspect unauthorized account access.

6. Data Sharing and Third-Party Disclosure

6.1 General Policy: agen46 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share data only in the limited circumstances described below:

6.2 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist in operating our platform:

Service Provider Type	Purpose	Data Shared
Payment Processors	Processing deposits and withdrawals via Indonesian banks and e-wallets	Name, bank account details, transaction amounts, payment timestamps
Game Providers	Delivering casino games, slots, and live dealer tables	Username, bet history, game session data (providers include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming)
Identity Verification Services	Conducting KYC checks and document verification	ID documents, selfie photos, name, date of birth, address
Customer Support Platforms	Providing live chat, email ticketing, and WhatsApp support	Name, email, phone number, support conversation history
Analytics and Marketing Tools	Website analytics, advertising attribution, email campaigns	Anonymized usage data, email addresses (for marketing subscribers), device information

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection standards.

6.3 Legal and Regulatory Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes such as court orders, subpoenas, or government investigations. We may also share data to:

• Comply with regulatory obligations related to gambling licensing, anti-money laundering, or counter-terrorism financing
• Protect the rights, property, or safety of agen46, our users, or the public
• Enforce our Terms & Conditions and investigate suspected violations
• Detect, prevent, or address fraud, security breaches, or technical issues

6.4 Business Transfers

In the event agen46 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your data.

7. Your Privacy Rights

As an agen46 user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. This includes account details, transaction history, betting records, and identity verification documents. Contact [email protected] to submit an access request.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your email address, phone number, and address directly in your account settings. For changes to your name, date of birth, or identity documents, contact customer support with supporting documentation.

7.3 Right to Deletion (Right to Be Forgotten)

You may request deletion of your personal information under certain circumstances, such as when data is no longer necessary for the purposes it was collected, you withdraw consent, or you object to processing. However, we may retain certain data where legally required (e.g., transaction records for financial auditing, KYC documents for regulatory compliance) or where necessary to establish, exercise, or defend legal claims.

7.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in specific situations, such as while we verify data accuracy or assess the legitimacy of processing.

7.5 Right to Data Portability

Upon request, we will provide your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) to facilitate transfer to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time by clicking "unsubscribe" in promotional emails, adjusting notification preferences in your account settings, or contacting customer support.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within thirty (30) days. Proof of identity may be required to process certain requests.

8. Data Retention

agen46 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus seven (7) years after account closure for financial auditing and legal compliance
• Transaction Records: Retained for ten (10) years to comply with anti-money laundering regulations and tax obligations
• Identity Verification Documents: Retained for seven (7) years after account closure as required by KYC regulations
• Betting History: Retained for seven (7) years to support dispute resolution and regulatory audits
• Marketing Communications: Retained until you unsubscribe or request deletion
• Customer Support Records: Retained for three (3) years for quality assurance and training purposes

9. Cookies and Tracking Technologies

agen46 uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Required for platform functionality including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data on page load times, error messages, and usage patterns to improve platform performance.
• Functionality Cookies: Remember your preferences such as language settings, currency display (IDR), and game favorites.
• Analytics Cookies: Help us understand how users interact with agen46 using tools like Google Analytics, including pages viewed, traffic sources, and user demographics.
• Advertising Cookies: Track your browsing activity across websites to deliver relevant advertisements on third-party platforms.

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact platform functionality.

10. International Data Transfers

While agen46 primarily serves Indonesian residents, your personal information may be transferred to and processed in countries outside Indonesia where our service providers, data centers, or business partners are located. We ensure that any international data transfers comply with applicable data protection standards through contractual safeguards, standard contractual clauses, or other approved transfer mechanisms.

11. Children's Privacy

agen46 services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately suspend the account, prohibit further access, and delete all associated personal information. Parents or guardians who believe their child has provided information to agen46 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

agen46 reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email notification or prominent platform notice at least thirty (30) days before taking effect. The "Last Updated" date at the top of this policy indicates when the most recent revision was made. Your continued use of agen46 services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how agen46 handles your personal information, please contact us:

• Email: [email protected] (for privacy-related inquiries, include "Privacy Request" in the subject line)
• Live Chat: Available 24/7 on the agen46 platform
• WhatsApp: +62 812 3456 7890 (08:00 - 23:00 WIB)

We are committed to addressing your privacy concerns promptly and transparently. All inquiries will receive a response within five (5) business days.